Специалист по поддержке клиентов Responsibilities * Communication with customers of the service by e-mail, chat, video-mail, and phone (sometimes) * Follow up customers regularly in their requests to ensure the correct solution was carried out * Recommend solutions and best practices to increase engagement with the product * Troubleshoot technical problems and report the issues to the development and design team * Work closely with sales, tech and marketing teams Requirements * MUST: Fluent level of English and Russian * Stress tolerance and personal resiliency * Loads of empathy, patience, and a positive approach * +2 years customer success in IT project * Attention to details, accuracy, empathy

Специалист по поддержке клиентов

Responsibilities
* Communication with customers of the service by e-mail, chat, video-mail, and phone (sometimes)
* Follow up customers regularly in their requests to ensure the correct solution was carried out
* Recommend solutions and best practices to increase engagement with the product
* Troubleshoot technical problems and report the issues to the development and design team
* Work closely with sales, tech and marketing teams

Requirements
* MUST: Fluent level of English and Russian
* Stress tolerance and personal resiliency
* Loads of empathy, patience, and a positive approach
* +2 years customer success in IT project
* Attention to details, accuracy, empathy.

Подробности и контакты: distantsiya.ru/remote/spetsialist-po-podderzhke-klientov

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